Grievance Redressal
Under the Consumer Protection (E-Commerce) Rules, 2020, we have designated a Grievance Officer to address complaints regarding our products, our services, or this website.
Grievance Officer
Name: Aafaq Hussain
Designation: Proprietor & Grievance Officer
Email: hello@fankaara.com
Address:
26-4-2926, 3rd floor, Gulzarpet, RPGT Road,
Hindupur - 515201, Andhra Pradesh, India
How to reach the Grievance Officer
Please raise formal grievances by email at hello@fankaara.com. Our team will call you back within 2 business days to discuss and resolve your concern.
How This Works
- Email us with details of your complaint, including your order number if applicable.
- We will acknowledge your complaint within 48 hours of receiving it.
- We aim to resolve your complaint within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.
What You Can Raise Here
- Issues with an order that were not resolved through our regular support channel, or through our Cancellation Policy, Refund Policy or Return Process.
- Concerns about product quality, delivery, or website functionality.
- Any other consumer grievance related to your experience with Fankaara.
Contact
For routine order questions — tracking, standard returns and the like — our regular support contact is usually faster. This Grievance Officer channel is specifically for formal, unresolved complaints. Either way, reach us with your order number at: