Frequently Asked Questions

Fankaara is an Indian home décor and personalised gifting brand. We design laser-cut wall art, décor and gifts, and work with skilled artisans and makers across India who bring those designs to life. Every piece goes through our own quality check before it reaches you. We started on 18 September 2026.

Laser-cut wall art, home décor and personalised gifts, in mild steel, stainless steel, brass, copper, aluminium, acrylic and wood. You can buy a piece as it is listed, personalise one with a name or date, order it in a custom size, or commission something designed entirely around your idea.

Most décor is picked off a shelf. We started Fankaara because the most special pieces have a story behind them — a memory, a name, a rough idea sketched on a phone. We design around that, and we pay attention to every line, curve and detail. If you want something that is yours rather than something mass-produced, that is what we are here for.

Yes. Everything in the catalogue can be ordered as listed. Most pieces can also be personalised or made in a custom size, and we take on fully custom designs from scratch.

We work in mild steel, stainless steel, brass, copper, aluminium, acrylic and wood, as well as engineered boards — MDF, HDF and HDHMR. The right material depends on the design, the size and where the piece is going; the product page lists what each piece is made in.

Every piece comes with a protective paint finish, in either glossy or matte. We currently offer gold, silver and black, with white coming soon. Any other colour can be done on request — email us before you order.

Both, depending on the design. The artisans and makers we partner with use laser cutting, CNC and other finishing techniques, and we choose the method that suits the piece.

It depends on the piece. Some designs suit outdoor placement and others are meant for indoors — it comes down to the material and the finish. Email hello@fankaara.com with the piece you are looking at and where you want to put it, and we will tell you whether it will hold up.

Yes. Depending on the design and size of the piece, you can add a name, a date, a vehicle number, a code, a logo or an image. The personalisation options available for a piece are shown on its product page.

Yes. Custom sizes are scaled proportionally from the sizes listed on the product page — a design listed at 1ft × 1ft can be made at 1.5ft × 1.5ft in the same ratio. Email us with the piece and the size you want.

Yes. We take fully custom orders through the website and by email. Send your design files to hello@fankaara.com with a short note about size and material, and we will take it from there. We do not take custom orders over WhatsApp.

Only if it is a design you own or have the rights to use. We do not copy other brands' or artists' work, and we do not produce licensed or character designs.

Email hello@fankaara.com with your idea, the size you have in mind and any reference images or files. We will come back to you with what is possible and what it will cost.

Laser-cut wall art across a wide range of themes, in single panels and multi-panel sets, in sizes that suit everything from a small wall to a full feature wall. Browse the full range in the catalogue.

Yes. Islamic wall art and Arabic calligraphy are among our most-loved designs, including Ayatul Kursi, the Four Quls, Bismillah and the 99 Names of Allah, in both classical and modern styles.

Yes. The same pieces work in homes, offices, showrooms and hospitality spaces, and we can produce them at a larger scale or with your own branding for a commercial fit-out.

Wall art, nameplates, keepsakes and décor pieces personalised with a name, date, vehicle number, code, logo or image — what is possible depends on the design and size of the piece you choose.

Yes. Occasion gifting is a large part of what we do, and a name, date or short message turns a piece into something made for one person.

Yes. Email hello@fankaara.com with the idea, who it is for and roughly what size you want, and we will design around it.

We do not offer gift wrapping as a standard option at checkout. If you are sending a piece straight to someone, email hello@fankaara.com before you order and we will tell you what we can do for that piece.

Yes, we take corporate and bulk orders now — branded gifts, office signage, awards and décor produced to a consistent spec across a whole order. Email hello@fankaara.com with what you need and the quantity.

Yes, and we would like to work with more. If you are specifying décor, signage or feature pieces for a project, email hello@fankaara.com and we will work to your drawings and materials.

Email hello@fankaara.com with the piece, the quantity and your timeline, and we will send you a quote.

Yes. Depending on the piece, it ships with hooks, screws, spacers or extremely strong adhesive mounts — whichever suits that design and its weight.

Each piece arrives with the mounting hardware suited to it, so most installations are straightforward. Do not hang extra weight from a piece or use it to support anything else.

Wipe it with a soft, damp cloth. That is all it needs. Avoid harsh chemicals, abrasive scrubbers and hard rubbing, all of which can damage the finish.

Every piece has a protective paint finish, and we will not tell you it is rust-proof or weatherproof, because no finish is. How well it lasts depends on the material, where you place it and how you look after it. Keep it wiped with a soft damp cloth, keep harsh chemicals and abrasive scrubbers away from it, and email us before placing a piece outdoors.

Dispatch takes 3–7 business days and transit usually 5–8 business days, so typically 8–15 business days from order. Full details on our Shipping page.

Yes. Every order across India ships free, with no minimum order value and nothing added at checkout.

When your order ships you'll receive a shipping confirmation email with a tracking link. You can also check your order status anytime from your account. See our Shipping page for more.

We accept UPI, cards, netbanking and wallets, all processed securely through Razorpay. The methods available to you are always shown at checkout.

Not at the moment. All orders are prepaid securely via Razorpay — UPI, cards, netbanking and wallets.

If the parcel is visibly damaged on arrival, refuse it at the door and email us. If you only find damage after opening, you'll need a continuous unboxing video and must raise your claim within 24 hours of delivery. Full details are in our Refund Policy.

No. We do not accept change-of-mind returns, and we do not offer exchanges. Returns apply only to items damaged in transit or genuinely defective. Full details are in our Refund Policy.

Only before it has been confirmed for production, which happens shortly after you place it. Email hello@fankaara.com straight away. Full details are in our Cancellation Policy.