Easy Return / Exchange Request
Use this form to raise a return claim for an item that was damaged in transit or is defective — a manufacturing flaw, or personalization that does not match what you ordered.
We do not accept returns for change of mind, and we do not offer exchanges. Please read the Return Process before sending this — it sets out the evidence we need.
Before You Send This
- Raise your claim within 24 hours of delivery. The 24 hours runs from the delivery timestamp recorded by the courier, not from when you open the parcel.
- If the parcel looked fine on arrival, a continuous unboxing video is required. Start recording with the parcel still sealed and keep recording until the item is fully unboxed. This is a firm requirement with no exceptions — without it the claim cannot be accepted.
- If the parcel arrived visibly damaged, refuse it at the doorstep instead and email us — there is nothing to return and nothing for you to pay.
Once your claim is approved we will confirm by email how it will be resolved and any next steps on your end. Where an item is collected, we arrange the pickup and cover the cost — you are never asked to pay return shipping on a valid claim.
Your Request
Enter your order number and the email you used at checkout. You do not need an account.